Frequently asked questions
This video helps describe the family of Moondog Labs anamorphic lenses and which one is best for you.
We design our clamp-on lenses to mount precisely to the iPhone itself. Given the variety of screen protectors and cases available, our clamp-on lenses should not be used with either a case or a screen protector.
Our lenses with 12.5mm and 37mm thread mounts, however, can be used with screen protectors. Note that these lenses require a case, clip, or rig with the appropriate lens mount as summarized in the product description.
This video will guide you through the setup.
For additional information on aligning your lens, this video will help.
Our 12.5mm threaded lens can be used with iPhone Xs, iPhone Xs Max, iPhone Xr, iPhone X, iPhone 7+/8+, Pixel 2 and Pixel 2XL.
Our 37 mm threaded lens can be used with a range of third party case/rig/clip options that fit a wide range of mobile devices. To ensure optimum image quality, we have a compatibility summary of device/case options that have been tested with our lens to date. If you have questions about a specific combination, please contact us.
Gift certificates are available in a range of denominations in our online store.
Check out our posts on video desqueeze and still image desqueeze for tips to process your shots on either your mobile device or your computer. Currently, the following iOS apps support video desqueeze:
Filmakr (viewfinder and real time camera desqueeze)
FilmicPro (viewfinder and real time camera desqueeze)
Guerrilla Filmmaker (viewfinder and real time camera desqueeze)
Mavis (viewfinder desqueeze)
MoviePro (viewfinder and real time camera desqueeze)
VizzyWig (viewfinder and real time camera desqueeze)
Here are a few of the apps available for iOS image desqueeze:
Crop-Size Image Tool (batch image desqueeze)
Desqueeze (simple, anamorph-specific desqueeze)
Image Resizer+ (batch image desqueeze)
We've designed our Universal Counterweight to work with various gimbals, and have extensively tested it with multiple phone and gimbal combinations.
Our Universal Counterweight Compatibility page lists some of the specific combinations we've tested and exactly which weight we used on various combinations.
If your phone/gimbal/lens combination isn't shown on the compatibility page, that doesn't mean that your gear won't work with the Universal Counterweight. That simply means we haven't tested it. If this is the case, we suggest finding a phone on the list that is a similar weight to yours and a gimbal that is of a similar design to yours.
For additional assistance with your gimbal, watch this video.
Moondog Labs accepts the return of products purchased from our store within 30 days of receipt. Products must be in unused condition and in the original packaging. Please ship fully insured to our offices at:
Moondog Labs - Returns
30 Liftbridge Lane East, Suite 210
Fairport, NY 14450
Be sure to include your name and order number, and upon receipt and confirmation that the product is in unused condition, the product purchase price will be refunded using the payment method used for the original order.
All orders will ship within one business day unless they are clearly noted as BACKORDERED in the item name. Orders placed Monday through Friday before 2PM ET will ship the same day.
We ship internationally from Rochester, NY, USA using U.S. Postal Service International Priority Mail (6-10 days + customs clearance, $35-49) and Priority Mail Express International (3-5 days + customs clearance, $40-65). We also offer DHL Express for expedited delivery.
We offer First Class International shipping for all orders to Canada, and for orders <$60 to other countries. First Class International shipments offer no guarantee of tracking or insurance, so this option should be selected with care.
Note that international customers will be responsible for any local import duties, taxes, and fees upon delivery; online estimators such as www.simplyduty.com may be useful in estimating these costs.
Also note that in some countries, a "Delivered" status may indicate that your package has been delivered to Customs or a local pick-up location. You can enter your tracking number here to find more details about your package status.
We are happy to receive media inquiries, and also sponsor select projects and events that drive excellence in filmmaking and photography, expand access to technology, and improve visibility for great creative work. Please submit media or sponsorship requests here. If we are able to support your request, we will respond within 7-10 business days.
Our offices are open Monday through Friday from 8AM - 5PM ET. Call us at +1 (585) 445-7350 or email using the contact page form.
We believe in privacy online and will not share your contact details with anyone, will only contact you using store information in reference to your order, and will only send general email notifications to those who subscribe to our announcement list. Read the unabridged version here.